Ahold Delhaize USA

Senior Director, enterprise Research & Design
Feb 2023 - now

Building and nurturing a high-performing team of researchers and designers, by way of a continuous improvement operating strategy that optimizes processes, prioritizes designer growth, sets and upholds high quality standards and delivers tangible business value at enterprise scale.

McDonald’s Corporation

Director, global service design
Sep 2021 - feb 2023

Owned UX research and service design, partnering closely with Product and Engineering leadership to democratize discovery and inspire Product Owners and cross-functional digital teams to start with the needs of customers and crew for global mobile app and POS solutions

Senior manager, global service design
feb 2019 - sep 2021

Applied human-centered design methods to advance strategic accelerators from speculation to action, integrated prototyping and testing with the Agile Development Lifecycle for customer- and crew-facing loyalty and mobile order experiences

manager, global product design
jul 2017 - feb 2019

Advocated for better end-to-end experiences at McDonald‘s restaurants worldwide through full-cycle UX across Web and native app; led McDonald’s Global Web System component redesign

previous experience

manager, ux design & research
the pampered chef
aug 2016 - jul 2017

Elevated the role of UX, applying research to deliver customer-centric benefits alongside business growth in an Agile environment

UX consultant
slalom
apr 2016 - aug 2016

Rapidly re-factored complex analog user journeys into adaptive web UI/UX on an Agile product team

associate creative director
merge
jan 2011 - apr 2016

Led UI/UX and creative execution for clients including James Hardie, Dr. Pepper Snapple Group, Abbvie, Nokia/HERE, Wintrust Bank, and The McCormick Foundation

interactive designer
fusion92
mar 2010 - jan 2011

Crafted usable, results-driven digital marketing for clients including Kaiser Permanente, H&R Block, Crunchmaster, Carl Buddig, and Acco Brands